• To become the focal point for the University's computing needs by delivering exceptional customer service and support in a timely manner.
• Treat all customers with professionalism and courtesy, while expediting service request.
• Assist the customers with all their University computing needs and network problems efficiently and effectively using the most advanced tools.

• Answer each call with a friendly and courteous greeting to enhance customer service.
• Create a remedy tracking ticket for every call, ensuring that the customer's request will be expedited and escalated to the proper department in a timely fashion.
• Ensure proper staffing coverage by analyzing call-tracking data to monitor trends and peak call times.

• Phone: (407) 823-5117
• Email: servicedesk@mail.ucf.edu
• Hours: 8:00AM - 5:00PM Monday - Friday
• Location:
  12461 Research Parkway
  OTC Suite 550
  Orlando, FL 32826